Returns & Exchange
Vaem & Soi wants all our ladies to be completely satisfied with their purchase for 1000%!
So if for any reason you are not completely satisfied with your item, you can return or exchange it. Note: Vaem & Soi does offer refunds for returned purchases. The customer is responsible for the shipping costs of exchange/return items.
Terms and conditions for return & exchange
Exchange or return on your item must meet the following conditions:
- Items must be returned within 14 days, this applies to domestic orders and 21 days to international orders.
- We expect that we will receive exchange and return packages in the original (sales) condition; that means – unworn, unwashed, undamaged and not affected by odors such as: perspiration / deo / perfume etc.
- All items are expected in original condition
with original labels, tags, accompanying pouch/bags/box & package.The product must be able to be resold.
- For return and exchange packages, the return form must be fully completed and returned together with the packing slip.
- All our returns and exchanges are processed within 2-5 business days.
- We will inspect the return and exchange shipment before issuing an agreement.
7.Vaem & Soi reserves the right to refuse the exchange / return if it does not meet these conditions and will sent the item back to the sender.
- You will receive a notification by e-mail if your item is not suitable for an exchange/return.
Returns due to production error.
We are sincerely sorry to hear that a production error has occurred with your order! As Vaem & Soi we carry out quality control tests, but unfortunately in rare cases there are still manufacturing defects in our products that we cannot control.
In the case of a manufacturing defect, we are more than willing to replace or refund it after it has been returned to Vaem & Soi.
- Please contact us via email, whatsapp or via our contact form.
- Item must be returned to Vaem & Soi within 10 days after receiving.
3.After the item has been inspected, a replacement or refund will take place ex. shippingcosts.